SMS Privacy & Instructions
Understanding how to use our text service and your privacy rights
Opt-In Policy
To opt-in to TextForHelp.app, all you need do is text us (preferably with the keyword from your school or community.) One of our clinicians will message you in return within a few minutes.
Opt-Out Policy
To end the conversation and stop receiving messages from TextForHelp and its clinicians, simply text STOP at any time. Your chat will be ended and no further messages will be sent to you by our clinicians unless you choose to text START or UNSTOP.
Text us at:
Available 24/7, completely confidential
Your Privacy & Protection
Your Privacy Matters
All text conversations are encrypted and confidential, protected by both HIPAA standards and clinical ethics guidelines.
Control Your Communication
You decide when to start and stop conversations. There's no obligation to continue and you can opt-out at any time.
Safety Protocol
In emergency situations where your safety is at immediate risk, our clinicians may need to alert emergency services.
Common Keywords
You can use these text commands at any time during your conversation:
| Keyword | What It Does |
|---|---|
| START | Begin receiving messages after previously stopping |
| STOP | End conversation and opt-out from receiving messages |
| UNSTOP | Resume messaging if you've previously texted STOP |
| HELP | Get information about available commands |
Frequently Asked Questions
TextForHelp does not charge for our service. However, standard messaging rates from your mobile carrier may apply. Check with your carrier if you have questions about messaging fees.
Your information is kept confidential according to HIPAA regulations and clinical ethics standards. The only exception is if there is an imminent safety risk that requires emergency intervention.
All of our crisis responders are licensed mental health professionals with advanced degrees.
Currently, we connect you with the next available clinician to ensure the fastest response time. We're unable to guarantee the same clinician for repeat conversations.
Ready to Get Support?
Our licensed clinicians are available 24/7 to help you through any crisis.